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FAQs

You can book tickets online from our website, in person from the Dunedin iSite Visitor Centre or from our team at the Dunedin Railway Station. We open 1 hour before all public trains depart.

Refunds may be available if a request is made 30 days or more before the booked train service departs (conditions apply).

You can manage your booking and make refund requests from your Universe account by clicking "Manage Order" at the bottom of your ticket email. Refunds can take up to 10 days to complete processing.  Click here for further refund instructions

Note: Transferred tickets are non-refundable. Special one-off services (i.e Easter train) including private charters are non-exchangeable and non-refundable. Please click here for the Ticketing Terms and Conditions.

Exchanges may be available if a request is made 48 hours or more before the booked train service departs (conditions apply).

You can manage your booking and change your trip dates from your Universe account by clicking "Manage Order" at the bottom of your ticket email. Click here for further instructions.

Note: Transferred ticket orders can be moved between dates but are non-refundable. Special one-off services (i.e Easter train) including private charters are non-exchangeable and non-refundable. Please click here for the Ticketing Terms and Conditions.

You can book tickets online from our website, in person from the Dunedin iSite Visitor Centre or from us at the Dunedin Railway Station. We open 1 hour before all public trains depart.

Seating is General Admission. We recommend arriving early to find preferred seating together.  
If you have a group of 30+ passengers, private carriages may be available on request. Please email us at [email protected]

Unless otherwise stated on your ticket, all train tickets are sold as return fare. 

We offer both return and one-way train tickets on The Taieri Gorge train and The Victorian. All trains depart from the Dunedin Railway Station. If you are traveling one-way from Pukerangi or ?amaru, please refer to your ticket for further pickup instructions.

 

 

There is limited space available onboard. To request storage space, please contact us before you book and at least 3 business days before your preferred trip departs at [email protected] 

We have ramps available that passengers may use to board/disembark at the Dunedin Railway Station and most of our destinations.

Dunedin Railways has a wheelchair accessible carriage and lift - available on request only (due to limited capacity). The lift can accommodate wheelchairs that weigh a maximum weight of 200kg and are no more than 900mm long by 700mm wide.

To request wheelchair access, please contact us before purchasing tickets and at least 3 business days before your preferred train departs at [email protected] 

Please arrive at least 30 minutes before your train trip departs. Check-in begins 60 minutes before a train’s scheduled departure and ends 15 minutes before the train departs.

All public train trips depart from and return to the Dunedin Railway Station, 22 Anzac Avenue, Dunedin.

All seating is General Admission (unless otherwise stated on your ticket). Carriages may be allocated for boarding purposes.

There is plenty of pay-and-display parking available around the Dunedin Railway Station. Parking is free on Sundays. If you have a campervan, the best place to park is the carpark on Thomas Burns Road. Please click here for more information about parking.

Hot beverages, hot food and commercially produced food (i.e. Subway) are not permitted onboard. We have a café available where you can purchase food and drinks. Please click here to see the menu

Yes. There is at least one toilet on every train carriage.

Dunedin Railways’ train journeys can be enjoyed year-round in all weather conditions as the carriages have air conditioning and heating. We encourage you to wear comfortable clothes and bring an umbrella or rain jacket if it looks like rain.

Please wear comfortable clothes and flat shoes. New Zealand weather can be unpredictable so warm layers and water proof gear are also reccommended if you are going to disembark.  

Yes. All carriages have air conditioning and heating to suit the outside weather conditions.

For the comfort of all passengers, only assistance dogs are allowed onboard.

No. For the safety and comfort of everyone, smoking is not permitted onboard our train.

The carriages have wall power outlets available but no WIFI or USB ports.

Dunedin Railways is not responsible for any lost property. To enquire about lost property please contact us at [email protected] 

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