FAQs
You can book tickets online from our website, or in person from our team at the Dunedin Railway Station. We open 1 hour before all public trains depart.
Refunds and exchanges may be available as per our Terms and Conditions:
4.6 Charters, special interest trips and one-off services, are non-refundable and no exchanges are permitted for any reason.
4.7 No refunds or compensation will be given in the event of a breakdown or delay after boarding a DRL Service.
4.8 If DRL, in its reasonable discretion, allows Ticket refunds or exchanges for any DRL Service (as stated on the Ticket or otherwise notified by DRL), they are available if requested within the following timeframes, subject to clause 4.9:
(a) 21 days or more prior to train departure: FULL refund
(b) 7 days or more prior to train departure: 50% refund or gift voucher
(c) 48 hours or more prior to train departure: Exchange available
You can manage your booking on your digital ticket.
You can book tickets online for in person from the Dunedin Railway Station. We open 1 hour before all public trains depart.
We offer both return and one-way train tickets on The Taieri Gorge and The Victorian trains.
Due to limited storage space, we reserve luggage space for one-way passengers only. To request storage space, please contact us before you book and at least 72 hours before your preferred trip departs at: [email protected]
Dunedin Railways offers a wheelchair accessible carriage and lift, available upon request only due to limited capacity. Please email us to request: [email protected]
The lift can accommodate wheelchairs that weigh a maximum weight of 200kg and are no more than 900mm long by 700mm wide.
Please arrive at least 30 minutes before your train trip departs. Check-in begins 60 minutes before a train’s scheduled departure and ends 15 minutes before the train departs.
All public train trips depart from and return to the Dunedin Railway Station, 22 Anzac Avenue, Dunedin.
Yes your seats will be allocated when you book. Please check your ticket for more details.
There is plenty of pay-and-display parking available around the Dunedin Railway Station. Parking is free on Sundays. If you have a campervan, the best place to park is the carpark on Thomas Burns Road. Please click here for more information about parking.
Hot beverages, hot food and commercially produced food (i.e. Subway) are not permitted onboard. We have a café available where you can purchase food and drinks. Please click here to see the menu
Yes. There is at least one toilet on every train carriage.
Dunedin Railways’ train journeys can be enjoyed year-round in all weather conditions as the carriages have air conditioning and heating. We encourage you to wear comfortable clothes and bring an umbrella or rain jacket if it looks like rain.
Please wear comfortable clothes and flat shoes. New Zealand weather can be unpredictable so warm layers and water proof gear are also reccommended if you are going to disembark.
Yes. All carriages have air conditioning and heating to suit the outside weather conditions.
For the comfort of all passengers, only assistance dogs are allowed onboard.
No. For the safety and comfort of everyone, smoking is not permitted onboard our train.
Train carriages have wall power outlets available but no WIFI or USB ports.
Dunedin Railways is not responsible for any lost property. To enquire about lost property please contact us at [email protected]