FAQs
You can book tickets online from our website, in person from the Dunedin iSite Visitor Centre or from our team at the Dunedin Railway Station. We open 1 hour before all public trains depart.
Refunds may be available if a request is made 30 days or more before a train service departs (conditions apply).
You can manage your booking and make refund requests from your Universe account by clicking "Manage Order" at the bottom of your ticket email. Click here for further instructions.. Please click here for refund instructions.
Note: Transferred tickets are non-refundable. Special one-off services (i.e The Trick or Treat Inlander) and charters are non-exchangeable and non-refundable. Please click here for the Ticketing Terms and Conditions.
Exchanges may be available if a request is made 2 days or more before a train service departs (conditions apply).
You can manage your booking and change your trip dates from your Universe account by clicking "Manage Order" at the bottom of your ticket email. Click here for further instructions.
Note: Transferred ticket orders can be moved between dates but are non-refundable. Special one-off services (i.e The Trick or Treat Inlander) and charters are non-exchangeable and non-refundable. Please click here for the Ticketing Terms and Conditions.
You can book tickets online from our website, in person from the Dunedin iSite Visitor Centre or from us at the Dunedin Railway Station. We open 1 hour before all public trains depart.
Seating is General Admission. We recommend arriving early to find preferred seating together.
If you have a group of 30+ passengers, private carriages may be available on request. Please email us at [email protected]
We offer both return and one-way train tickets on The Taieri Gorge train. If you are traveling one-way from Pukerangi to Dunedin, please wait for the train at the Pukerangi station and have your ticket ready to show the guard at the time indicated on your ticket.
All other train trip tickets are sold as return fare but may be used for one-way travel. If you wish to travel one way using a return ticket, please contact our team at least 72 hours before your train departs at [email protected]
There is limited space available onboard. To request storage space, please contact us before you book and at least 72 hours before your preferred trip departs at [email protected]
We have ramps available that passengers may use to board/disembark at the Dunedin Railway Station and most of our destinations.
Dunedin Railways has a wheelchair accessible carriage which can seat a limited number of wheelchairs. For more information, or to request this option, please contact us before you book and at least 72 hours before your preferred train departs at [email protected]
Please arrive at least 30 minutes before your train trip departs. Check-in begins 60 minutes before a train’s scheduled departure and ends 15 minutes before the train departs.
All public train trips depart and return to the Dunedin Railway Station, 22 Anzac Avenue, Dunedin.
All seating is General Admission (unless otherwise stated on your ticket). Carriages may be allocated for boarding purposes.
There is plenty of pay-and-display parking available around the Dunedin Railway Station. Parking is free on Sundays. If you have a campervan, the best place to park is the carpark on Thomas Burns Road. Please click here for more information about parking.
Hot beverages, hot food and commercially produced food (i.e. Subway) are not permitted onboard. We have a café available where you can purchase food and drinks. Please click here to see the menu
Yes. There is at least one toilet on every train carriage.
Dunedin Railways’ train journeys can be enjoyed year-round in all weather conditions as the carriages have air conditioning and heating. We encourage you to wear comfortable clothes and bring an umbrella or rain jacket if it looks like rain.
Please wear comfortable clothes and flat shoes. New Zealand weather can be unpredictable so warm layers and water proof gear are also reccommended if you are going to disembark.
Yes. All carriages have air conditioning and heating to suit the outside weather conditions.
For the comfort of all passengers, only assistance dogs are allowed onboard.
No. For the safety and comfort of everyone, smoking is not permitted onboard our train.
The carriages have wall power outlets available but no WIFI or USB ports.
Dunedin Railways is not responsible for any lost property. To enquire about lost property please contact us at [email protected]