FAQs
Tickets can be purchased online from our website, or in person from the Dunedin Railway Station during our opening hours.
Refunds and exchanges may be available as per our Terms and Conditions:
4.6 Charters, special interest trips and one-off services, are non-refundable and no exchanges are permitted for any reason.
4.7 No refunds or compensation will be given in the event of a breakdown or delay after boarding a DRL Service.
4.8 If DRL, in its reasonable discretion, allows Ticket refunds or exchanges for any DRL Service (as stated on the Ticket or otherwise notified by DRL), they are available if requested within the following timeframes, subject to clause 4.9:
(a) 21 days or more prior to train departure: FULL refund
(b) 7 days or more prior to train departure: 50% refund or gift voucher
(c) 48 hours or more prior to train departure: Exchange available
You can manage your booking (including processing refunds and exchanges) on your digital ticket.
Please arrive at least 30 minutes before your train trip departs. Check-in begins 60 minutes before a train’s scheduled departure and ends 15 minutes before the train departs.
To be notified of new season schedules and tickets, please sign up for our mailing list at the bottom of our website’s home page.
All public train trips depart from and return to the Dunedin Railway Station which is located at 22 Anzac Avenue in the heart of Dunedin city. This stunning building is a prominent landmark of Dunedin city and the most photographed building in New Zealand.
Seating is allocated at the time of booking. Please check your ticket for more details.
Private carriages may be available on request if you book a group of 30 or more passengers: [email protected]
There is plenty of pay-and-display parking available around the Dunedin Railway Station. Parking is free on Sundays. If you have a campervan, the best place to park is the carpark on Thomas Burns Road. Please click here for more information about parking.
If you purchase a LOCALS ticket, you will be required to present proof of ORC/Dunedin local residency during check-in. Types of proof include:
- ORC/ Dunedin utility bill
- ORC/ Dunedin library card
- Otago University or Otago Polytech ID
- New Zealand Drivers license with a Dunedin address
Due to limited storage space, we reserve luggage space for one-way passengers only. To request storage space, please contact us before you book and at least 72 hours before your preferred trip departs at: [email protected]
Hot beverages, hot food and commercially produced food (i.e. Subway) are not permitted onboard. We have a café onboard where you can purchase food and drinks. The café menu (subject to change) is available from the info drop-down tab.
Yes. There is at least one toilet on every train carriage.
We have ramps available that passengers may use to board/disembark at the Dunedin Railway Station and most of our
destinations.
Dunedin Railways has one wheelchair accessible carriage and lift available (limited capacity and not available on all services). The
lift can accommodate wheelchairs that weigh a maximum of 200kg and are no more than 900mm long by 700mm wide.
To request wheelchair access, please contact us before purchasing tickets and at least 3 business days before your preferred train departs at [email protected]
Please wear comfortable clothes and flat shoes. New Zealand weather can be unpredictable, so warm layers and waterproof gear is also recommended if you are going to disembark. All carriages have air conditioning/heating for passenger comfort.
Carriages have limited wall power outlets and no WiFi or USB ports.
Dunedin Railways’ train journeys can be enjoyed year-round in all weather conditions as the carriages have air conditioning and heating. We encourage you to wear comfortable clothes and bring an umbrella or rain jacket if it looks like rain.
For the comfort of all passengers, only assistance dogs are allowed onboard.
No. For the safety and comfort of everyone, smoking is not permitted onboard our train.
Dunedin Railways is not responsible for any lost property. To enquire about lost property please contact us at [email protected]